Frequently Asked Questions

Do I need to create an account to buy from your online store?
No, you don't need an account to place an order. However, we recommend that you create one for faster checkout, plus you'll also be the first to know about our latest promos and offers!

What can I do if I forgot my password?
If you’ve forgotten your password, click on the “Forgot your password?” link at the sign up / login page and enter in the email address you used to register on our website. Our system will send a reset link to the said email.

I want to be a dropshipper. How do I apply?
We currently have an on-going dropshipping program! Check out more details here.

I want to order in bulk. How do I request for a quote?
Click here and fill out the form. We'll respond to you as soon as we can.

How do I get the warranty for my item(s) extended?
We offer a 6-month warranty extension for most of our items. Click here and fill out the form or contact us for more details.

What are the payment methods accepted?
The payment method we generally accept is PayPal and all major credit cards (MasterCard, Visa, American Express, etc.). We also accept payments via Western Union or wire transfer for B2B/Wholesale orders. Please contact us for details.

How do I pay through PayPal?
There are two ways you can pay through PayPal. The first one is through the Express Checkout button on the lower right / bottom of the Cart page, and the second one is when you're already at the checkout page. Once you press the PayPal button, a new window will appear and ask for your login details (if you have a PayPal account) or your details for Guest Checkout. Enter in the needed information then follow the instructions given on PayPal's website and complete the payment process. Once you're done, you will be redirected to our website and see that your order is now paid. For more information on the checkout process, check out our guide here.

How do I apply a discount code / change my shipping method?
If you need help on these topics, check out the guide we made here.

Does Gain Express offer a return for refund or exchange guarantee?
If you are not happy with your item, you may request a Return Merchandise Authorization (RMA) form within the period of return (20 days after item was received unless specified) and return the item for an exchange or refund depending on your situation and the type of item you purchased. Please refer to our Return, Refund & Warranty Policy for more details.

Can I use other payment methods for B2B or wholesale orders?
In addition to PayPal and all major credit cards (MasterCard, Visa, American Express, etc.), we also accept payments via Western Union or wire transfer(T.T) for B2B/wholesale orders. Please contact us for details.

How can I track my item(s)?
You may track your package here, or click on the link in the shipping confirmation email we sent you.

I am having problems accessing the website. Some of the pages look weird. Am I using the right browser?
Our website uses some graphic designs that may not be supported in lower versions of browsers, so it is recommended that you use the latest version of your browser. You may use the following browsers:

  • Microsoft Internet Explorer Version 10 onwards.
    Download the latest version of this browser here.
  • Mozilla Firefox Version 10 onwards.
    Download the latest version of this browser here.
  • Google Chrome Version 12 onwards.
    Download the latest version of this browser here.

We also recommend that you enable javascript and cookies on your browser.